How to Return an Item
- Print return authorization and shipping-label
Request return authorization online or give us a call. You’ll then be able to print out the return shipping label and authorization.
- Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
- Ship your package
Take the package to any UPS, USPS or DHL drop-off location and you’re done.
You may return or exchange completely new products for any reason within 60 days. Defective products are covered by exchange only.
365-Day Warranty Coverage
All products, unless noted otherwise, are covered by a 365 day (one-year) warranty for repair against defects provided by the manufacturer and/or Bitcoin Mining Machine Company (BMMC). Please refer to the product description for details related to whether the coverage is provided by the manufacturer and/or us.
Special pre-order cancellation policy
Orders containing both preorder and in-stock items may have the preorder items canceled at the customer’s request. Preorder cancellations and/or modifications must be requested no later than seven (7) business days prior to their release date. In cases when there are GPUs/Video graphic cards, Mining machines (GPU miners, ASIC miners) in the preorder, it cannot be cancelled after the confirmation of delivery from the manufacturer until the preordered items have been received by our warehouse. Cancelling preorder items may result in a 15% cancellation fee. Refunds, minus the cancellation fee, are issued to the original payment method.
In some circumstances, you can charge a restocking fee when a buyer returns an item. These circumstances include when an item is returned outside of BMMC return policy or in use, damaged/defective, or materially different condition. Items returned in original condition and within policy cannot be charged with a restocking fee. You are not required to accept returns beyond the return window. However, if you do, you can also charge a restocking fee.
A restocking fee is a percentage of the item’s price; depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. The refund workflow will help you calculate the restocking fee for eligible items, and deduct it from the refund you issue to your customer based on the guidelines outlined in the table below.
Important Details and Exclusions
Refund or exchange option: You may choose an exchange or a refund for product returned.
Refund method: Refunds are issued to the same digital currency wallet originally used in the transaction.
Non-refundable exclusions: include select products such as those noted as non-refundable in the product description and special order.
Products must be new: And show no signs of use or installation or BMMC will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
- Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, or similar.
- Tags, stickers and other manufacturer labels removed or tampered.
- Missing parts or the original product packaging is damaged or tampered.
- A different serial number other than the one BMMC shipped.
- Physical damage from drops, liquid, mishandling or similar.
- Product(s) returned that were damaged due to improper packaging.
- Products defected as a result of poor power supply.
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box from shipment You have 10 calendar days from your delivery date to notify us of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some product requires additional testing or evaluation.
How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for a non-refundable store credit towards another product. After 60 days, defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
Return Shipping Costs
For most returns, we offer an incredibly discounted UPS or DHL Shipping Label program for UK, US and Canadian customers that can be purchased directly through your BMMC account.
Original paid shipping costs for orders that are not free shipping are deducted from your refund, store credit or exchange towards alternate products. For example, if you order is free shipping, there is no deduction; however, shipments that include express shipping fees.
International customers and those outside UK, Canada and 48 Continental USA are responsible for all shipping costs and your original shipping is non-refundable and will be deducted from any refund or credit issued.
Missing a Package or Never Received Your Order?
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of expected, stated delivery:
- Verify the shipping address on the order is where you have been looking for the package.
- Look for a notice of attempted delivery.
- Look around the delivery location for your package.
- See if someone else such as a neighbor or co-worker has accepted the delivery.
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.